Auto Insurance Lastly Pays After Information 2 Investigation –

The accident wasn't Billie Harrell's fault, so she called the other driver's insurance company. About three weeks would go by without any reaction.

RANDLEMAN, N.C. – Billie Harrell was returning from a funeral near her home in Randleman when the crash occurred.

She was about five miles from her home when she was driving along Highway 220 when a car stopped in front of her for a cyclist. Billie slowed and then stopped, but the car behind her didn't. "It was a big boom," said Harrell. "I said, 'My lord, we have been hit.'"

The driver of the car she hit was a young man. It seemed like he just wasn't paying attention before slamming into the back of Harrell's car. "I didn't know what happened at first," said Harrell.

Fortunately, no accident participants were injured. Harrell and her friend were more stunned than hurt. The other driver had apparently thought of taking off after the accident. "(The) boy wanted to do it, but the guy who called the police said you had better not stop or they'll hit you for a hit and run," said Harrell.

The police arrived a short time later and the driver was cited for reckless driving. Harrell exchanged insurance information with the other driver and filed a claim with his insurance company a few days later. A week would go by, and then two, and then three. Harrell didn't get any updates or replies from the insurance company. "I was frustrated because I had no way of moving," said Harrell.

It was around this time that Harrell decided to give WFMY News 2 a call. We reached out to the insurance company to better understand what was going on. We explained that it had been more than three weeks since the accident and that Harrell's car was not ready to drive. A spokesman told us that the company would investigate and contact us.

About a week should go by, but then Harrell got a call from the insurance company that they would pay for the damage in full. A few days later came a check for $ 3,400. "It worked really well (call News 2), I just thank the Lord for that," said Harrell.

A few days after the deal was reached, Harrell went out and bought a used Ford Taurus. Harrell told WFMY News 2 that the car is working great and she is glad to finally put all of this behind her.

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